This half-day course provides participants with an overview of their role and obligations in relation to trade practices alerting them to the potential legal problems associated with trade practices and to develop strategies to minimise trade practices risk.  This course is suitable for:

• Senior management;
• Line management;
• Customer service staff
• Compliance and risk management staff.

The course includes training methods such as:

• presentation
• facilitation
• workshops 
• simulated tasks - our trainers do the role playing!!
• review activities

The course includes consideration of:

• an overview of trade practices
• the role of the ACCC
• anti-competitive conduct 
• consumer protection (the Australian Consumer Law is here to stay!) 
• case studies
• do’s and don’ts

The course is available either as:

• a tailored course for managers and staff of a single entity (see here for further details); or
• a public seminar (see below).

Learning Outcomes

After undertaking this course, participants will be able to:

• distinguish between civil and criminal law and their application to trade practices;
• identify conduct regulated by the Competition and Consumer Act and implement strategies to avoid breaches of the Act;
• identify situations in which there is a risk of corporate and personal liability arising from trade practices breaches;
• explain the essential features of anti-competitive conduct and how these features may arise during their employment; and
• explain the essential features of misleading or deceptive conduct and other aspects of the new Australian Consumer Law and identify potential trade practices exposure for their organisation and themselves.

So, come join our training that's interactive and practical. You will learn through a mix of theory and practice.

What have people said about our trade practices courses conducted? 

• "the presentation and content of topic was excellent.  Very informative."
• “The presentation was excellent with the content presented clearly”
• “Engaging presentation style – excellent”
• “I liked the entirety of the course and found it most informative”
• “Role play – fantastic actors! Made a dull topic interesting”
• “Well communicated – relevant.  Great course – well done.”
• “Short, direct, interactive and used a range of techniques to keep audience engaged.  Absolutely beneficial.  Thanks! Very interesting.”
• “Excellent course, provides clearer understanding of the Act”
• “I particularly liked the role play – comparing slides to real life.  Well done, boys.”
• "The presenters succeeded in capturing and keeping the groups interest in the subject matter for the duration of the programme."
• "The presenters successfully addressed a very large topic in a short space of time.  Support materials were of high quality."
• "Engaging presentations, opportunities to discuss ideas and understanding with groups."
• "Role play - made what could become a dry topic interesting and funny."
• "The course is very interactive, structured, informative, challenging, and complex information was explained/broken down well; good use of examples. It will be my Trade Practice Bible, Overall the course is very engaging and enjoyable, and I felt that my Trade Practice knowledge was comprehensively refreshed. After attending this course, I feel a lot more confident about my new position."
• "The programme has great variety in teaching style from role-plays to workshops to presentation slides and also great entertainment in betweenJ. This program will definitely assist me in my work, even though I came across it before, and I have learned a lot. Great job Naomi and Tim! Thank you very much."
• "The course was well presented – and what I liked particularly was the balance of interactive and non interactive sections.  I also enjoyed the group work and role play."
• "An excellent program, in depth and avoided getting bogged down in technical jargons."
• "Programme was very interactive and practical. Also it was very specific to the work that we will be doing, it gave a complete overview. The course was really useful and accessible Thanks!"
• "The programme was broken down very well, which made it easier to understand, and group activities was an added advantage. Overall the course was excellent."
• "The course was clearly explained in laymen’s terms.  It made me think more closely about certain aspects.  Good role play, clear, concise."
• "It was a session which clarified a lot of TP matters and issues." 
• "Very informative – not overly legal terms – presenters great, easy to understand and entertaining whilst being informative."
• "One of the best training courses on what could be a boring topic.  Made very informative.  Excellent presentation – like the ‘TAG team’ approach."
• "The delivery and interaction between the presenters made a dry topic very interactive. "
• "Was humourous in pats, light and engaging.  Tim and Grant took time to understand the employees and their roles before training and spoke in relevance.  Very informative and enjoyable."

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