An internal and external procedure* are provided in this document, in addition to a complaints register. This procedure*:
- has been designed to comply with RG 104 - Licensing: Meeting the general obligations;
- reflects the requirements of RG 165 - Internal and external dispute resolution;
- is benchmarked against the Australian Standard AS 4269-1995; and
- assists in compliance with PF209 licence condition 30.
* This procedure will not comply with the regulatory requirements if it is not correctly tailored to your particular business. Compact - Compliance & Corporate Training is not responsible for the upkeep of this procedure once purchased by the licensee. The content of this procedure will vary depending on legislative and policy changes and updates, as well as the nature of the licensee. This procedure is current on the date of purchase.
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